After Hours & Emergency Contact
In an emergency, please call 000.
For urgent after hours consult you can:
- Attend Cessnock District Hospital located at 24 View Street Cessnock or phone them on 02 4991 0555
- Call GP After Hours Access on 1300 130 147
Hours: Weeknights – 5:30pm until 8am the next day
Weekends – 12pm Saturday to 8am Monday
Public Holidays – 24 hours
Our Mission Statement
Our mission is to provide the highest standard of patient care whilst incorporating a holistic approach toward diagnosis and management of illness.
We are committed to promoting health, wellbeing and disease prevention to all patients. We do not discriminate in the provision of excellent care, and we aim to treat all patients with dignity and respect.
It is the practice’s policy that for any patient requests the doctor needs to see you for an appointment. The practice is extremely busy therefore your cooperation with this is greatly appreciated.
Requests can include but not limited to the following:
- Medical certificates
- Pathology Forms
- Imaging Forms
Options for booking appointments include:
- Calling the practice on (02) 4990 8868
- Visiting the practice at Shop 9/195-205 Wollombi Road, Cessnock, 2325
Booking online using HotDoc Marketplace Doctors Cessnock – Book Doctors Online with HotDoc
We do offer home visits to patients who are too ill to attend the practice or housebound. To enquire about a home visit please call the practice. Please note that this is at the discretion of the treating doctor.
Results are reviewed by the doctor in a timely manner once they are received.
If the doctor wishes to see you, you will receive a text message from HotDoc advising that you need to make a non-urgent appointment. If you have opted out of health messages from HotDoc then you will be contacted by the practice via phone call or letter to arrange an appointment.
If the doctor wishes to see your urgently, the practice will contact you to organise an appointment as soon as possible.
Reminders are sent out automatically 1-2 weeks before their due date by HotDoc. You will receive a text message advising you to book a reminder appointment. If you have opted out of health messages from HotDoc then you will be contacted by the practice via phone call or letter to arrange an appointment.
At Marketplace Doctors we strive on providing an efficient, caring and quality service to our patients. To ensure this is occurring we encourage you to give us feedback and/or suggestions. Your feedback and suggestions will assist us in improving the service we provide to you and the wider community. If you have any feedback/suggestions, you can:
- Complete paper slip and put in the suggestion box (please note this is locked and only accessed by staff members)
- Write us a letter
- Send us an email
- Speak to your GP or Nurse
- Speak to the Practice Manager or Office Manger
- Speak to the reception staff
If you have any concerns or complaints, you can express them to us in writing, phone or email. We will then attempt to resolve it in accordance with our resolution procedure. Please allow a turnaround of 30 days for us to process the complaint.
Shop 9/195-205 Wollombi Road
Cessnock, NSW, 2325
Ph: 02 4990 8868
If you wish to lodge a complaint with a independent body outside of the practice you can do so through the NSW Health Care Complaints Commission.
Locked Mail Bag 18
STRAWBERRY HILLS NSW 2012
Ph: (02) 9219 7444 or Toll-free: 1800 043 159
Lodge Online: https://ecomplaints.hccc.nsw.gov.au/
Privacy is an integral part of providing a medical service, we hold that of high value at Marketplace Doctors.